Refund policy
If your item isn't quite right, you can request a return within 14 days of delivery by emailing our customer service team at hello@balcini.com. We strive to make your return experience as seamless as possible.
Return Eligibility Requirements:
- Items must be in original condition: unworn, unwashed, unaltered
- All original tags must remain attached
- Items must be free from perfume, deodorant, makeup, or other marks
- All original packaging must be included
- Returns must be initiated within 14 days of delivery date
Return Process:
- Email hello@balcini.com with your order number and reason for return
- Our team will review your request and respond within 1-2 business days
- If approved, we'll provide return shipping instructions
- Once we receive and inspect your return, we'll process your refund to the original payment method
Holiday Return Policy: For purchases made between November 27th, 2024 to December 22nd, 2024, the return window is extended until January 5th, 2025 (excluding final sale items).
Not Eligible for Return:
- Final sale items (items discounted 40% or more)
- Used, worn, or altered items
- Items without original tags
- Items showing signs of wear or use
- Items returned outside the 14-day window
Important Notes:
- We do not process direct exchanges. If you'd like a different size or style, please place a new order
- Original shipping fees are non-refundable
- Refunds will be processed to the original payment method within 5-7 business days after we receive your return
- International returns are accepted but may take longer to process
- Items received in an unacceptable condition will be returned to sender
For any questions about your return, please contact us at hello@balcini.com